What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Name Email Address Question Thank you! Oops! Related Contents If a Tree Falls This handy video helps you stay prepared in case a fallen tree has damaged your house. The Case of the Crooked Credit Report Solve a mystery while learning how important your credit report is with this story-driven interactive. Protecting Those Who Matter Most The importance of life insurance, how it works, and how much coverage you need.