Receptionist - North Syracuse Office

Eastern Shore Associates is driven to be a client-focused agency that is recognized as a trusted insurance advisor in our communities. We value long lasting relationships with our clients, built on a commitment to excellence, continual improvement and a high standard of customer service.

Position Description:

We are seeking a full-time Receptionist to primarily receive callers and visitors at our office, determine nature of business, and direct callers and visitors to correct destination.

The candidate will also be responsible for:

• Operating multi-line office phone system by answering, placing and transferring calls
• Greeting customers, vendors and other visitors in a courteous, friendly and timely manner
• Providing general administrative and clerical support such as filing, copying, and typing/entering information into computer
• Processing client payments
• Sorting and routing mail, correspondence, packages and messages for timely delivery to appropriate personnel
• Directing issues or problems to appropriate personnel for resolutions
• Maintaining a welcoming, organized and professional reception area
• Performs other duties as assigned

Successful Candidate Qualifications:

• Prior customer service experience, of at least one (1) year, in clerical administration which includes professional phone etiquette
• High School Diploma
• Strong passion for customer service
• Responsible with good initiative to prioritize and manage time effectively
• Accountable, organized and with a keen attention to detail
• Strong written and communication skills
• Ability to maintain professional and courteous communication at all times
• Ability to read, write and perform simple math
• Microsoft Office systems knowledge including Outlook, Word and Excel

Company Description:

Headquartered in Fulton, Eastern Shore Associates (ESA) is a Trusted Choice® agency and ESOP (employee stock owned) company. ESA offers a full range of business and personal insurance, including property, liability, automobile, boat, farm, recreational vehicle, workers compensation, and bonds. In addition, they offer financial planning and risk management services through strategic alliances.

Eastern Shore Associates Insurance Agency,, is an independent agency with offices in Camden, Fulton, Pulaski, North Syracuse, Walworth and Waterloo.

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