Personal Lines Insurance Customer Service Representative (CSR)

Eastern Shore Associates desires to be a client-focused agency that is recognized as a trusted insurance advisor in our communities. We value long lasting relationships with our clients, built on a commitment to excellence, continual improvement and a high standard of customer service.

Position Description:

We are seeking a full-time property/casualty CSR to support personal lines insurance accounts. The candidate will be responsible for:
• Process payments
• Handle incoming phone calls
• Process cancellations and reinstatements
• Process Binders and Insurance Cards
• Process policy changes

Successful Candidate Qualifications:

• New York Property & Casualty license preferred, or must be able to pass state insurance license exam if do not currently possess a Property & Casualty License
• Prior customer service experience of at least one (1) year
• High School Diploma
• Strong written and communication skills
• Ability to maintain professional and courteous communication at all times
• Ability to multi-task, prioritize and manage time effectively
• Accountable, organized and with a keen attention to detail
• Microsoft Office systems knowledge

Company Description:

Headquartered in Fulton, Eastern Shore Associates (ESA) is a Trusted Choice® agency and ESOP (employee stock owned) company. ESA offers a full range of business and personal insurance, including property, liability, automobile, boat, farm, recreational vehicle, workers compensation, and bonds. In addition, they offer financial planning and risk management services through strategic alliances.

Eastern Shore Associates Insurance Agency,, is an independent agency with offices in Camden, Fulton, Pulaski, N. Syracuse Walworth and Waterloo.

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