| 315-598-6000

Employment Opportunities

Commercial Lines Insurance Customer Service Representative (CSR)

Our Walworth, NY office strives to provide exceptional service to all of our customers by assisting them with their insurance needs. Our Customer Service Representative opportunities are for extremely detailed customer-oriented individuals who have a passion for working with customers to right-fit their insurance needs.

Job Description:

Our Walworth office is growing and we are looking for a Customer Service Representative that will act as a liaison, provide products & services, maintain full understanding of customer programs and processes for assigned customers and assist in resolving issues that may arise pertaining to our customer’s needs. The candidate for this role will have excellent people skills, organizational skills and a drive to provide a high level of customer service. The candidate will be responsible for requesting and processing of new and renewal policies, endorsements, audits/ audit disputes, cancellations and reinstatements; remarketing of accounts; creating proposals; certificates of insurance as well as account-rounding. The Customer Service Representative will support the efforts of our Agency Sales Staff.


  • New York Property & Casualty license
  • Prior Commercial Lines CSR experience of at least one (1) year
  • High School Diploma
  • Strong communication  skills
    • Active Listening
    • Verbal Communication
    • Written Communication
  • Ability to remain professional and courteous with customers at all times
  • Ability to multi-task, prioritize and manage time effectively
  • Focused, productive, accountable and great follow-through
  • Must have good PC knowledge and be well versed in using Microsoft Office (Outlook, Word, Excel)
  • Experience with customer relationship management software (AMS) preferred

Company Description:

Headquartered in Fulton, Eastern Shore Associates is a Trusted Choice® agency and ESOP (employee stock owned) company. ESA offers a full range of business and personal insurance, including property, liability, automobile, boat, farm, recreational vehicle, workers compensation, and bonds. In addition, they offer financial planning and risk management services through strategic alliances.

Eastern Shore Associates Insurance, www.esainsurance.com, is an independent agency with offices in Fulton, Pulaski, Camden, Waterloo, N. Syracuse and Walworth.


Please email resume to jwelch@esainsurance.com.


View all of our employment opportunities