COVID-19 Updates on ESA Operations

March 18, 2020

To our valued clients:

The health and safety of our staff and community remains our top priority, while serving our customers’ insurance needs. We appreciate the trust you place in us and want to share the following information with you. We continue to commit to keeping you updated with regard to the Coronavirus (COVID-19) and any changes to our business operations.  Today, Governor Cuomo announced that no more than 50% of the workforce should leave home. With that in mind, effective Thursday, March 19, 2020, the lobbies in each of our offices will be closed.

At this time, our offices are open for business electronically and phone to serve your insurance needs. Please do not hesitate to contact your account representative with policy inquiries, payments, claims submissions and general questions. Our office phone numbers are listed directly below here:

 

Camden Office                     315.245.1750
Fulton Office                         315.598.6000
North Syracuse Office          315.452.0350
Pulaski Office                       315.298.5126
Walworth Office                   315.986.7017
Waterloo Office                    315.651.4555
 

  • To pay an insurance bill online, please visit our website www.esainsurance.com. Click on the “Companies” tab to find a listing of all the insurance carriers we represent. There, you can pay your bill on the carrier website or by phone.
  • Additionally, we offer a Client Portal as a service to you, with the ability to view your insurance policy, request changes to your policy and download documents that we’ve uploaded for you in a virtual file cabinet. The Portal is accessible on our website www.esainsurance.com

  • For updates on operations at Eastern Shore Associates, please view the “COVID-19 Updates on ESA Operations” section on our website home page and follow our social pages for updates:
    Facebook https://www.facebook.com/easternshoreassociates
    LinkedIn “Eastern Shore Associates Insurance Agency”

  • Our general email address is info@esainsurance.com

 

We encourage you to contact our offices with any questions or concerns or if you simply need guidance during this time. We are here for you for you and continue to pray for the safety and health of you and your families.

Sincerely,

The Eastern Shore Associates Team

                                                      

___________________________________________

March 16, 2020

To our valued clients:

We want to take this opportunity to share details about the measures Eastern Shore Associates is taking regarding the Coronavirus (COVID-19).  We want to assure you we are committed to prioritizing the health and safety of our staff and community but at the same time being able to serve our customers insurance needs seamlessly throughout this time of uncertainty. We appreciate the trust you place in us and want to keep you informed of some important information on our operations that may affect you.

At this time, our offices are open for business and we are here to serve your insurance needs. However, for the safety of our staff, yourselves and our communities, we ask that you call your account representative regarding your insurance questions, claims or payments.

You may also take advantage of an alternate way to pay your bill by visiting our website www.esainsurance.com.
Click on the “Companies” tab to find a listing of all of the insurance carriers we represent to pay your bill on the carrier website or by phone.

Additionally, we offer a Client Portal as a service to you, with the ability to view your insurance policy, request changes to your policy and download documents that we’ve uploaded for you in a virtual file cabinet. (Client Portal is accessible on our website).

As a commitment to our high standards of service, plans have been implemented for our staff to work from home with the capability to serve our clients with the same standards of care.

 For updates on operations at Eastern Shore Associates, please view the “COVID-19 Updates on ESA Operations” section on our website home page and follow our social pages for updates:
Facebook https://www.facebook.com/easternshoreassociates
LinkedIn “Eastern Shore Associates Insurance Agency”

We encourage you to contact our offices with any questions or concerns or if you simply need guidance during this time. Phone numbers are listed below for our six office locations and our main email address is info@esainsurance.com

Camden Office                     315.245.1750
Fulton Office                         315.598.6000
North Syracuse Office          315.452.0350
Pulaski Office                        315.298.5126
Walworth Office                   315.986.7017
Waterloo Office                    315.651.4555

We are here for you and pray for the safety and health of you and your families.

Sincerely,

The Eastern Shore Associates Team