Commercial Lines Insurance Customer Service Representative (CSR)

Our offices strive to provide exceptional service to all of our customers by assisting them with their insurance needs. Our Customer Service Representative opportunities are for extremely detailed customer-oriented individuals who have a passion for working with customers to right-fit their insurance needs.

Job Description:

We are seeking a full-time property/casualty CSR to service commercial lines insurance small business accounts. The candidate will be responsible for servicing and processing for assigned customers; requesting and processing of new and renewal policies, endorsements, audits/ audit disputes, cancellations and reinstatements; remarketing of accounts; creating proposals and account-rounding.


  • New York Property & Casualty license
  • Prior Commercial Lines CSR or Account Manager experience of at least one (1) year
  • High School Diploma
  • Strong communication skills
    • Active Listening
    • Verbal Communication
    • Written Communication
  • Ability to remain professional and courteous with customers at all times
  • Ability to multi-task, prioritize and manage time effectively
  • Focused, productive, accountable and great follow-through
  • Microsoft Office systems knowledge
  • Experience with customer relationship management software preferred

Company Description:

Headquartered in Fulton, Eastern Shore Associates is a Trusted Choice® agency and ESOP (employee stock owned) company. ESA offers a full range of business and personal insurance, including property, liability, automobile, boat, farm, recreational vehicle, workers compensation, and bonds. In addition, they offer financial planning and risk management services through strategic alliances.

Eastern Shore Associates Insurance,, is an independent agency with offices in Fulton, Pulaski, Camden, Waterloo, N. Syracuse and Walworth.

Forward resume to [email protected]