Commercial Lines Account Manager

Eastern Shore Associates is a 100% employee owned client-focused agency that is recognized as a trusted insurance advisor in our communities. We value long lasting relationships with our clients, built on a commitment to excellence, continual improvement and a high standard of customer service.

Job Description:

We are seeking a Commercial Lines Account Manager that will act as a liaison, provide products & services, maintain full understanding of customer programs and processes for assigned customers and assist in resolving issues that may arise pertaining to our customer’s needs. The candidate for this role will have excellent communication and organizational skills with a strong desire to provide a high level of customer service.

The candidate will be responsible for servicing and processing for assigned customers; requesting and processing of new and renewal policies, endorsements, audits/ audit disputes, cancellations and reinstatements; remarketing of accounts; creating proposals; certificates of insurance as well as account-rounding. This role will support the efforts of our agency sales team.

Successful Candidate Qualifications:

  • New York Property & Casualty license
  • Prior Commercial Lines CSR or Account Manager experience of at least two (2) years
  • High School Diploma
  • Strong communication skills
    • Active Listening
    • Verbal Communication
    • Written Communication
  • Ability to remain professional and courteous with customers at all times
  • Ability to multi-task, prioritize and manage time effectively
  • Focused, productive, accountable and great follow-through
  • Microsoft Office systems knowledge
  • Experience with customer relationship management software preferred

Company Description:

Headquartered in Fulton, Eastern Shore Associates (ESA) is a Trusted Choice® agency and a 100% employee owned ESOP (Employee Stock Ownership Plan) company. ESA works with more than 30 insurance companies and offers a full range of business and personal insurance, including property, liability, automobile, recreational vehicle, farm, worker’s compensation, bonds and life insurance.  Eastern Shore also meets the insurance needs of many New York municipalities, schools and emergency services.

Eastern Shore Associates Insurance Company, www.esainsurance.com, is an independent agency with offices in Camden, Fulton, Pulaski, North Syracuse, Walworth and Waterloo

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