Claims Representative

Eastern Shore Associates is a 100% employee owned, client-focused agency that is recognized as a trusted insurance advisor in our communities. We value long lasting relationships with our clients, built on a commitment to excellence, continual improvement and a high standard of customer service.


We are seeking a full-time Claims Representative that will act as a liaison between the client and the carrier. The qualified individual will assist in resolving claim issues that may arise during the claim process. The candidate for this role will have excellent communication and organizational skills with a strong desire to provide a high level of customer service.


  • Assist clients with initial claim reporting via telephone, fax, email or in person
  • Have discussions with clients regarding coverage, and processing of claims
  • Review and discuss reserve changes with carriers
  • Maintain diary system to monitor claims in subrogation
  • Process and monitor all incoming claims
  • Work toward claim resolution with carrier
  • Provide prompt, accurate and courteous claim service to clients and carriers
  • Maintain knowledge of carrier products


  • New York Property & Casualty license
  • Prior insurance experience of at least two years 
  • High School Diploma
  • Strong communication skills
  • Exceptional customer service skills demonstrating empathy and concern
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to work well independently as well as on a team
  • Focused, productive, and accountable


  • Competitive salary
  • Employer-funded retirement stock plan (Employee Stock Ownership Plan)
  • 401K
  • Paid Time Off, plus paid holidays
  • Term Life Insurance, employer-funded
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Continuing Education & license renewal, employer-paid
  • Education Incentive Program
  • Growth potential


Headquartered in Fulton, Eastern Shore Associates (ESA) is a Trusted Choice® agency and a 100% employee owned ESOP (Employee Stock Ownership Plan) company. ESA works with more than 30 insurance companies and offers a full range of business and personal insurance, including property, liability, automobile, recreational vehicle, farm, worker’s compensation, bonds and life insurance.  Eastern Shore also meets the insurance needs of many New York municipalities, schools and emergency services.

Eastern Shore Associates,, is an independent agency with offices in Camden, Fulton, North Syracuse, Pulaski, Walworth and Waterloo.

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